Last Update: November 24th 2016
This site is owned and operated by Robinson boat S.L., a Spanish mercantile society located at Avenida de la Playa, number. 13, ground -floor, postal code 7400, Puerto de Alcúdia, Balearic Islands.
Phones: +34 650 60 46 56
Robinson boat S.L (from now on Robinson boat S.L) is registered at the Business Register of Palma of Majorca, volume 2.047, Page 189.
In addition, Robinson boat S.L has the required licenses and authorisations available to proceed as a tourism intermediary company according to the applicable law in Balearic Islands.
In relation to all reservations, it is considered that the User who makes the booking has agreed to these TUS in the name of people named in the reservation.
The User declares being an adult with the required legal capacity to use this site according to its TUS and to entail to this agreement, that is accepted in its entirety.
The user declares that all the information provided to access this site before and during the use is true, complete and precise.
4. Uses and external links
This site is exclusively for the personal use of the User.
The modification, reproduction, duplication, copy, distribution, sale, resale and other exploitation forms for commercial purposes of this site are banned.
In addition, the User accepts not use this site for illegal or forbidden purposes. In particular, the User accepts that the products or services acquired through the site will be for the person’s own consumption or the use of the people legally represented by the User.
The User cannot resell the products or services acquired through the site to third parties.
On the other hand, from this site the User could be sent to other websites through links. However, Robinson boat S.L, does not have control over those sites or their content, that in fact are subject to their own terms and conditions. Robinson boat S.L does not take responsibility for the quality, veracity or accuracy of those sites.
5. Service description
Through this site, Robinson boat S.L offers the User an online service to search, find and book travel experiences in the North of Majorca. Robinson boat S.L provides a variety of tickets, excursions and services (from now on “Products”) that Robinson boat S.L and third party providers make available to the users.
This site provides help to the users so they can gather information about the Products, make a reservation and publish opinions about those Products.
6. Forbidden activities
The content and the information of this site (among other, data, text, sound, pictures or code), as well as the infrastructure used to provide the content and information, is owned by Robinson boat S.L.
The User accepts to not change, copy, distribute, transmit, show, depict, reproduce, publish, transfer, sell or resell in any other way any kind of information, content, software or Products acquired through this site. In addition, the User won’t give any licenses or create derivative works from the information, the content, the software and the Products.
For any other use of the content of the site, the prior and written consent from Robinson boat S.L will be required.
Besides, the User agrees to not do any of the following acts:
I) to use the site or its content for a commercial or illegitimate purpose;
II) to access, supervise or copy content and information from this site through the use of robots, scrapers, crawlers or any other automated way that allows to access, track, index, use or recover in any way the site or its content for any purpose without the explicit and written consent from Robinson boat S.L;
III) to insert, reflect or incorporate in some way part of this site in another one without prior and written authorization by Robinson boat S.L;
IV) to modify, translate, adapt, edit, decompile, disassemble or apply reverse engineering to any software that Robinson boat S.L uses in relation to this site;
V) to use the site to threaten, harass, cheat, encourage or bother other people, to defend the harassment of someone or to interfere in any other way in the use of the site by a user;
VI) to use the site to send or transmit spam, surveys, pyramidal systems, chain email or any other bulk email, either commercial or not;
VII) to use the site in any way that could generate a conflict of interests; for example exchanging opinions with the owners of different businesses or by writing and/or asking for opinions.
VIII) to use the site to infringe third party rights, such as break trust, copyright, patent, trademark, brand name or trade secrets infringement, as well as moral, privacy or any other intellectual or industrial rights;
IX) to try to obtain unauthorised access to the site, computer systems or networks connected to the site through cracking and hacking techniques, password extraction or any other way. In the same way, to try to transmit computer virus, worms, trojans or any other malware;
X) to use a device, software or routine to interfere with the proper functioning and security measures of the site.
The User can contribute to the site through different ways, such as: by sending an email, writing opinions or sending suggestions (from now on, Content).
We can use your Content in different ways, such as: showing it on the site, editing it for clarity, translating it to other languages, fixing grammatical errors, creating derivate works, promoting it or for its distribution.
Therefore, when you send us your Content you are giving Robinson boat S.L a license to use it non-exclusively, worldwide and free of charge until the Content is deleted with the option to transfer it and sublicense it.
That means that the Content is yours and alway will be, but Robinson boat S.L, thanks to that license, may: a) use, reproduce, modify, adapt, translate, distribute and publish the Content, as well as create derivative works and to show and display it around the world, through any known media channel and for any purpose; and b) can use the name of the sender related to that Content.
The User confirms and accepts that the Content is not confidential.
If Robinson boat S.L provides opinion areas or forums, those will be subject to these TUS. Besides, the User will be the only one responsible for its use at its own risk. Robinson boat S.L won’t edit or control the messages published or distributed on the site. In the same way, Robinson boat S.L won’t assume any responsibilities or obligations for those messages.
However, Robinson boat S.L reserves the right to delete user’s messages, opinions and content. In those areas of opinion or forums, the User won’t be able to publish any false, illegal, deceitful, offensive, libelous, pornographic, indecent or intimidating content to the rights of the users of the site.
The User accepts being the owner of the Content and having all the required authorizations to use and allow the use of the shared Content, according to what has been described.
When accessing or using the site, the User could be exposed to offensive, inaccurate or inappropriate content for any reason. Robinson boat S.L does not subscribe that content and can neither corroborate its accuracy. Therefore, the User accesses and uses the site at its own risk.
8. Products and reservations
If the User makes a reservation through the site, the User agrees to read the terms and policies related to the Product, being obliged to its fulfillment.
9. Modifying a reservation
All the requests to modify a reservation should be sent to: firstname.lastname@example.org
Robinson boat S.L does not charge any fee for changing the date of an existing reservation. In any case, the modification of a reservation is subject to availability and has to be done 72 hours before the original date.
However, it is not possible to change or modify a reservation related to tickets for an event, show or performance. The sale of these Products is definitive and can not be modified once there is confirmation of the original reservation.
When the Products are being offered by third party providers, the requests to change the date will be subject to the availability by the providers. Robinson boat S.L can not guarantee the success of these requests.
If the User makes a reservation through a promotion from Robinson boat S.L, it is possible that any change in the Product after making the reservation could invalidate the discount or the special price. Just to be sure, the user must check the specific policy on each promotion.
Sometimes, exterior third party providers may change aspects of the Products such as the price, the date, age requirements or other characteristics. In this case, Robinson boat S.L will inform the client about the modifications and choices. If none of the alternatives please the User, the User will get a full price refund of the original reservation.
10. Prices, inclusions and exclusions
The prices shown on the site are per person, unless otherwise established.
The final prices displayed on the screen include IVA (value-added tax) and any other applicable taxes at the moment of the reservation.
However, the prices do not include tips for directors, drivers, local guides, visa and passport fees, personal and luggage insurance, personal belongings or any kind of drinks or food, unless it is expressly established on the page of the Product.
11. Payments and cancellations
Robinson boat S.L accepts the following credit cards as payment methods: Mastercard and Visa (on the case of Visa, credit and debit cards).
To make a reservation, the account balance has to be paid in full at the momento of the reservation. The payment will appear in the bank statement as “Robinson boat S.L Excursions SL”.
It is not possible to get a refund once the activity or visit has begun. Neither in relation to drinks, food or other used services, but always according to the legal rights that assist the User.
When the User cancels a reservation, an email will be sent establishing the amount of the possible cancellation fees.
If the User cancels a reservation done through the Robinson boat S.L site, that may cause the payment of a cancellation fee (in relation to the total amount):
a) Shows, cinema, performances, events or tickets
These activities are non-refundable, unless the activity has been cancelled.
b) Other products
I) Cancellations more than a week in advance: no penalization.
II) Cancellations between 7- 3 days prior to departure date: 15% penalization.
III) Cancellation between 48- 24 hours prior to departure date: 50% penalization.
IV) Cancellation less than 24 hours prior to departure date: 100% penalization.
V) No show: no restitution.
The payment will be processed through stripe.
The value of the transaction could be subject to taxes, fees, commissions or changes of currency. Your bank may convert the payment to local currency and charge a fee for it. That could cause a difference between the price displayed by Robinson boat S.L and the definitive amount shown on your bank statement.
Contact your bank if you have any doubt about the fees, charges or commissions that could be applied.
12. Discount vouchers
The User will receive a 5% discount voucher for each reservation done through the site.
To use it, the User must indicate the discount voucher code in the corresponding field during the reservation process.
The discount voucher may be used for indefinite time for future reservations.
13. Passport and visa
The User is responsible to check that the person complies with every travel requirement and ID document required, such as passports and visas.
The information and Products displayed on the site can contain errors or inaccuracies, including the ones related to availability and prices.
Although Robinson boat S.L does its best to provide accurate information about the Products that it directly offers, Robinson boat S.L can not 100% guarantee the accuracy of the information and the descriptions of the shown Products (for example, the prices, availability, photographs, characteristics, inclusions, exclusions and general descriptions of the services).
In the case of the Products offered by third party providers through the site, although Robinson boat S.L will try to prevent any errors or inaccuracies of the information and descriptions of the services provided by third parties, Robinson boat S.L does not assume any responsibility for them.
Robinson boat S.L reserves the right to fix any availability or price inaccuracy on the site and/or the pending reservations with an incorrect price.
Nothing in these TUS excludes or limits the responsibility of Robinson boat S.L derived from: a) death or personal injuries caused by negligence; b) fraud; c) fraudulent declaration; d) serious negligence or deliberate unfulfillment; as well as e) any other responsibility that could not be excluded according to applicable regulations.
The third parties that provide Products through the site are independent contractors and not employed by Robinson boat S.L. In this sense, Robinson boat S.L is not responsible for the acts, errors, omissions, warranties, unfulfillment, negligence, declarations or inappropriate conducts of those providers. Robinson boat S.L is neither responsible for any death, personal injury, property damage or any other damages or expenses derived from the reservation or the use of the Product by the User.
Robinson boat S.L won’t be responsible in the case of suffering any kind of delay, cancellation, overbooking or strike produced by a force majeure cause and out of its direct control.
15. Complaints and actions derived from the contract
This contract is regulated by Spanish laws.
With the purpose to simplify any complaint through civil proceedings and to reduce the costs for the User, Robinson boat S.L does not exclude the possibility to be subjected to an equity arbitrage with the Chamber of Commerce and Industry.
In this sense, and according to the European Regulation num. 524/2013, Robinson boat S.L informs the User of the existence of the European platform for online dispute resolution. This platform simplifies the extrajudicial resolution of disputes for online contracts between consumers and Internet service providers. The platform can be accessed through: http://ec.europa.eu/odr
16. Changes and nullity
Robinson boat S.L will inform of those changes through a disclaimer placed on the site.
If any clause included in these TUS could be declared, totally or partially, invalid or ineffective, that nullity or inefficiency will only affect that clause or the part established as invalid. On everything else, these TUS will persist.
Address: Carrer del Port, 15, 07470 Pollença, Illes Balears
Phones: +34 650 60 46 56